Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

After all how could we ship the goods that you have paid for if we don't utilise the address data?


When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so that our web developers can ensure we provide the very best online experience for our customers. 


Email Marketing: With your explicit permission through the Opt in Signup process, we may send you emails about our store, new products, policy changes and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, at anytime, by contacting us at:

sales@ashwood-smoking.co.uk

or mailing us at: 


Ashwood Smoking Chips Ltd 

Telford Way, 

Telford Industrial Est, 

Kettering, 

Northamptonshire, NN16 8NS


SECTION 3 - DISCLOSURE

We will only disclose your personal information if we are required by law.


SECTION 4 – WEB SERVICES & HOSTING

Our store is hosted on GoDaddy Servers. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Your data is stored through GoDaddy data storage, databases and the general e-commerce application. GoDaddy store your data on a secure servers behind firewalls and fully comply with EU GDPR.


Payment:

If you choose a direct payment gateway to complete your purchase, then your credit card data is submitted directly through our payment processing partner Stripe. This is hosted and maintained on Stripe’s secure servers. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


For more insight, you may also want to read Stripe's Updated GDPR Privacy Policy or more specifically their statement on Personal Data Collection along with their GDPR Statement.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us i.e. transacting payments.


However you should be aware that, third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Germany and your transaction is processed by a payment gateway located in the USA, then your personal information used in completing that transaction may be subject to disclosure under US legislation.

The European Commission has so far recognised Andorra, Argentina, Canada (commercial organisations), Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, Uruguay and the US (limited to the Privacy Shield framework) as providing adequate protection.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


SECTION 6 - LINKS & EXTERNAL CONTENT

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


SECTION 8 - HOW WE SECURE, STORE & RETAIN YOUR DATA

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law such as HMRC, contract or similar obligations applicable to our business operations;
  • for preserving, resolving, defending or enforcing our legal/contractual rights; or
  • needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us using the address in Section 2 of this Policy.


SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your Country or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@ashwood-smoking.co.uk or by mail at: 


Ashwood Smoking Chips Ltd 

Telford Way, 

Telford Industrial Est, 

Kettering, 

Northamptonshire, NN16 8NS


First Published: 10/01/2019